Initial call is made to VOCS, next based on our funding staff will determine eligibility and a CAPP Enrollment list is pulled based on income and family size.
Staff confirms information reported in the first call and verify the family's eligibility. We will make 3 call attempts during this step.
Once eligibility has been confirmed, an in-person appointment is scheduled for the family members.
A orientation session and appointment with one of our caseworkers will take place.
If all proper documentation is brought to the Enrollment Appointment and everything is complete services can begin.